Terms of Service

The agreement

Agent Melon (the “Game”) is developed and published by Lunana Global Inc. (“we”, “us”), a company incorporated in British Columbia, Canada. These Terms of Service (the “Terms”) govern the Game and any website, support or online service we operate for it (together, the “Service”). The Privacy Policy and the App Licence (EULA) are part of these Terms. Where the App Licence sets out terms required by Apple or Google, those terms control for copies of the Game obtained from that store.

By installing, opening or playing the Game you accept these Terms. If you do not accept them, do not install or play the Game.

Who may play

You must be at least 13 years old, or older where the law of your country sets a higher minimum age for using online services without a parent’s consent. If you are under the age of majority where you live (19 in British Columbia), a parent or legal guardian must review and accept these Terms and the Privacy Policy for you, and is responsible for your use of the Service.

Parents and guardians are responsible for purchases made by minors in their care. Both stores let you control them: Apple through Ask to Buy and Screen Time, and Google Play through purchase authentication and Family Link. You may not use the Service if we have previously terminated your access or if the law prohibits you from using it.

Your licence to play

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to install and play the Game on devices you own or control, for your own non-commercial entertainment.

Except where the law expressly permits it despite this restriction, you may not copy, modify, translate or create derivative works from the Game; decompile, reverse-engineer, disassemble or data-mine it; remove proprietary notices; rent, sell, sublicense or distribute it; or use it or its content to build a competing product or to train an artificial-intelligence model.

Player ID, progress and devices

The Game creates a player identifier (your “Player ID”) so that purchases, support and our other services can recognise your installation. Your game progress is stored on your device. You are responsible for keeping your device and your app-store account secure.

Because progress is stored on your device, it can be lost if you delete the Game, reset, lose or replace your device, or clear the Game’s data. We are not obliged to restore lost progress or Virtual Items, but we will help restore purchases we can verify where the store allows it. Player IDs, progress and Virtual Items cannot be sold, traded, shared or transferred. If you ask us to delete your player data, any Virtual Items tied to it are permanently lost.

Virtual items

The Game may offer virtual items, including extra lives, energy, equipment and gear, boosts and in-game currencies (“Virtual Items”), which you can earn by playing or obtain by in-app purchase.

• Licence, not ownership. Virtual Items are licensed to you under the licence in these Terms. You do not own them, and no title or property right in them passes to you.
• No real-world value. Virtual Items have no monetary value and are not money or property. Except where the law requires otherwise, they cannot be redeemed, refunded or exchanged for money, goods or anything else of value outside the Game. You may not sell, transfer, gift or trade them, inside or outside the Game.
• Consumables. Lives, energy, boosts and similar items are used up when you use them or, where the Game says so, when they are delivered. Lives and energy refill at rates the Game sets, and those rates may change.
• Running the Game. We may change, rebalance, rename, reprice, limit or retire Virtual Items, including how equipment performs, as part of operating the Game. We do not promise that any Virtual Item will keep a particular effect, price or availability.
• Purchased currency does not expire while the Service operates. It ends, like other Virtual Items, when your licence ends or the Service shuts down, except where the law requires otherwise.
• No paid random items. The Game does not sell randomized items (“loot boxes”). If we ever offer them, we will show the odds before you buy.

Purchases and refunds

• Where you buy. In-app purchases are made through the Apple App Store or Google Play, which process your payment under their own terms. We never receive your card details.
• Prices. The store shows the price in your local currency before you confirm. We may change prices at any time; a change never affects a purchase you have already completed.
• Final sale. Virtual Items are delivered as soon as you confirm a purchase. Except where the law or the refund policy of the store you bought from requires otherwise, purchases are final and we do not refund unused Virtual Items. Refunds are handled by the store: for Apple, at reportaproblem.apple.com; for Google, from your Google Play order history.
• EU and UK consumers. You have a right to withdraw from a purchase of digital content within 14 days. When you confirm an in-app purchase, you ask for the content to be supplied immediately and acknowledge that your right of withdrawal ends once supply begins. Your rights if digital content is faulty are not affected.
• Refunded or reversed payments. If a payment is refunded, charged back or reversed, we may remove the Virtual Items it paid for. We will not suspend your access merely because you disputed a charge, but we may act against fraud or repeated abuse of refund processes.
• Something went wrong? If a purchase does not arrive or does not work as described, email hello@agentmelon.co with your store receipt. Where we can verify the problem, we will deliver or restore the item.

Fair play

You agree not to:

• cheat, including by using exploits, bots, automation, modified clients or tools that alter the Game’s memory, files or network traffic, or by abusing bugs you should reasonably recognise as bugs;
• buy, sell or advertise Player IDs, progress, Virtual Items or in-game services for real-world value;
• disrupt, overload or probe the Service for vulnerabilities, or access it by any means other than the Game we distribute;
• impersonate Lunana Global Inc. or its staff, or use the Service for anything unlawful.

Breaking these rules may lead to a warning, removal of Virtual Items or progress gained by breaking them, or suspension or termination of your access, in proportion to the breach.

Fiction, content and health

Agent Melon is a work of fiction. Its missions (including assassinations, sabotage and explosions), weapons, organizations (such as the Melon Agency and the Orchard Syndicate) and characters are invented and shown in a stylized, cartoon form. Any resemblance to real persons, organizations, products or events is coincidental. The Game does not depict, promote, endorse or give instruction for real-world violence, weapons or unlawful acts, and nothing in it should be imitated.

A small number of people may have seizures or other symptoms triggered by flashing lights or patterns in video games, even with no history of epilepsy. If you or a child in your care experience dizziness, altered vision, eye or muscle twitching, loss of awareness, disorientation or convulsions while playing, stop immediately and consult a doctor. Take regular breaks, and stay aware of your surroundings when playing on a mobile device.

Updates, availability and shutdown

The Game is a live service. We may patch, rebalance, add, change or remove content and features, and may require you to install an update to keep playing. Some features need an internet connection. We may suspend the Service temporarily, for example for maintenance or security.

We may discontinue the Game or any paid feature. If we permanently shut down the Service, we will stop selling Virtual Items for it and give at least 60 days’ notice in the Game or on this site, unless events outside our reasonable control make that impossible. Except where the law requires otherwise, no refund is owed for unused Virtual Items when the Service ends.

Ownership and feedback

The Game and the Service, including all code, art, audio, characters and names (such as Agent Melon, the Melon Agency and the Orchard Syndicate), are owned by Lunana Global Inc. or its licensors and are protected by intellectual-property law. Except for the limited licence in these Terms, no rights are granted to you. If you send us ideas, suggestions or feedback, you allow us to use them freely, without restriction or payment to you.

App stores and third-party services

You obtain the Game through a store such as the Apple App Store or Google Play. The store’s own terms also apply to your download and purchases, and the store is not responsible for the Game or these Terms (see the App Licence). The Service relies on providers, such as Unity Gaming Services and RevenueCat, that process data for us as described in the Privacy Policy. Links to third-party sites or services are provided for convenience only; we are not responsible for them.

Suspension and termination

You may stop playing at any time by deleting the Game, and you can ask us to delete your player data as described in the Privacy Policy. We may suspend or terminate your access if you seriously or repeatedly breach these Terms, act fraudulently, or if the law requires it. Where reasonable, we will tell you why and give you a chance to respond.

When your access ends, the licence in these Terms ends and you lose your Virtual Items; no refund is owed except where the law requires one. Sections that by their nature should continue, including Ownership, the disclaimers, Limitation of liability and Governing law, survive termination.

Disclaimer of warranties

Quebec consumers: this section does not apply to you to the extent it is inconsistent with the Consumer Protection Act (Quebec).

Limitation of liability

Quebec consumers: this section does not apply to you to the extent it is inconsistent with the Consumer Protection Act (Quebec).

Indemnity

Quebec consumers: this section does not apply to you to the extent it is inconsistent with the Consumer Protection Act (Quebec).

To the extent permitted by law, you will indemnify Lunana Global Inc. against third-party claims, and related costs including reasonable legal fees, arising from your breach of these Terms or your misuse of the Service, except to the extent the loss was caused by us.

Governing law and disputes

If something goes wrong, please contact us first at hello@agentmelon.co with your Player ID and a description of the problem. Most issues can be fixed quickly, and we aim to respond within 30 days.

These Terms, and any dispute arising from them or from the Service, are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to the next paragraph, the courts located in Vancouver, British Columbia have exclusive jurisdiction, and you and we each attorn to them. In British Columbia, eligible small claims may also be brought before the Civil Resolution Tribunal.

If you are a consumer, nothing in these Terms deprives you of the protection of the mandatory laws of the place where you live, including any right to bring proceedings in your local courts.

Changes to these terms

We may change these Terms to reflect changes to the Game and its features, to Virtual Items and how they are sold, to the fair-play rules, to our service providers, or to legal and regulatory requirements. For a material change we will give at least 30 days’ notice in the Game or on this site before it takes effect, showing the new wording (the previous version is available on request), unless the law or a security or safety issue requires a shorter period. A change never applies to a dispute that arose before it took effect.

If you do not accept a change, you may stop playing and delete the Game and your player data before it takes effect. Continuing to play after that date means you accept the updated Terms.

General

If any provision of these Terms is found unenforceable, it is limited to the minimum extent necessary and the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to an affiliate or to a successor in a merger, acquisition or sale of assets, without reducing your rights. We are not responsible for failures caused by events beyond our reasonable control. These Terms, together with the Privacy Policy and App Licence, are the entire agreement between you and us about the Service. They are written in English; if we provide a translation, the English version controls to the extent permitted by law.

Contact

Lunana Global Inc.
555 Burrard St., Vancouver, BC, V7X 1M8, Canada
hello@agentmelon.co