Privacy Policy

Who we are

Agent Melon (the “Game”) is published by Lunana Global Inc. (“we”, “us”), a company incorporated in British Columbia, Canada, at 555 Burrard St., Vancouver, BC, V7X 1M8, Canada. We are responsible for the personal information described in this policy.

Our Privacy Officer is accountable for how we handle personal information and can be reached at hello@agentmelon.co.

What this policy covers

This policy covers the Game, this website (agentmelon.co) and messages you send us. Apple and Google handle store accounts, payments and downloads under their own privacy policies.

What we collect

From the Game, automatically:

• identifiers: an install identifier, a player identifier issued by Unity Gaming Services (your “Player ID”), a session identifier, and platform identifiers used for game services and purchases, such as Apple’s identifier for vendors;
• device information: model, operating-system version, graphics processor and memory;
• your IP address, used to deliver and protect the service and to work out your approximate region (country or state), never your precise location;
• gameplay telemetry: missions played, progress, results, session length, in-game actions and similar events;
• crash and performance reports, which Apple provides when you have chosen to share analytics with app developers.

From purchases: the product, price, currency, time, store transaction ID, receipt and store country, received from Apple or Google through RevenueCat. We never receive your card number, name or billing address.

When you contact us: your email address, your message and anything you choose to include, such as your Player ID.

On this website: request logs (IP address, browser, page and time) kept by our hosting provider.

What we do not collect

We do not ask for your real name, postal address or phone number. The Game does not access your contacts, photos, camera, microphone or precise location, and it does not collect your advertising identifier (IDFA or Android advertising ID). The Game contains no third-party advertising and does not track you across other companies’ apps or websites, so it does not show Apple’s tracking prompt. If that ever changes, we will update this policy first and ask for your permission where the law or the store requires it.

How we use it

In Canada, we rely on your consent to these uses, which you give by using the Game after reading this policy. You can withdraw it for telemetry at any time (see “Your choices and rights”); withdrawing consent for the rest means you can no longer use the Game, subject to legal and contractual limits. We do not use your information for automated decisions that have legal or similarly significant effects on you.

Who we share it with

Service providers process information for us, only on our instructions and under contract:

• Unity Technologies (Unity Gaming Services): player identifiers and sign-in;
• RevenueCat, Inc.: purchase validation and management;
• a cloud hosting provider: telemetry storage and game-content delivery;
• Vercel Inc.: hosting of this website.

Apple and Google process your downloads, purchases and diagnostics as independent controllers under their own policies. We may also disclose information when the law requires it, to protect the rights and safety of players or the Service, or to a successor in a merger, acquisition or sale of assets, which would remain bound by this policy.

We do not sell personal information, and we do not share it for cross-context behavioural advertising.

Where it is processed

We are a Canadian company. Our service providers process information in the United States, the European Union and other countries where they operate, so your information may be subject to the laws of those countries and accessible to their courts, law-enforcement and national-security authorities. Where the GDPR or UK GDPR applies, we rely on the European Commission’s standard contractual clauses (with the UK addendum) or on providers certified under the EU-U.S. Data Privacy Framework. Before transferring personal information of Quebec residents outside Quebec, we assess the protection it will receive, as Quebec law requires.

How long we keep it

Your choices and rights

• Opt out of telemetry. Email hello@agentmelon.co with the Player ID shown in the Game’s settings. We will stop collecting gameplay and device telemetry for that Player ID and delete what we hold. Opting out does not limit the Game.
• Delete your data. Use the delete option in the Game’s settings, or email us. Deleting your player data also removes any Virtual Items tied to it.
• Access, correction and more. Depending on where you live (including under PIPEDA, British Columbia’s PIPA, Quebec’s privacy law, the GDPR and UK GDPR, and U.S. state privacy laws), you may ask for access to your information, a portable copy, correction or deletion, or restriction of or objection to processing, and you may withdraw consent. Email hello@agentmelon.co from the address or with the Player ID concerned so we can verify the request.

We respond within 30 days in Canada, one month in the EU and UK, and 45 days under U.S. state laws, extended only where the law allows. We will not treat you differently for exercising your rights. If you are not satisfied with our answer, you may complain to the Office of the Privacy Commissioner of Canada, the Information and Privacy Commissioner for British Columbia, the Commission d’accès à l’information du Québec, your EU data-protection authority or the UK Information Commissioner’s Office.

United States residents

Depending on your state (for example California, Colorado, Connecticut, Virginia, Utah, Texas or Oregon), you may have the right to know what personal information we hold and to access, correct, delete or receive a copy of it; to opt out of its sale, targeted advertising or profiling (we do none of these); and to appeal a decision about your request by replying to it with “Appeal” in the subject line. You may use an authorized agent. We collect no sensitive personal information.

Categories collected, as described in this policy. Each is disclosed only to the service providers listed above.

Because we do not sell or share personal information or track you across other sites, Do Not Track and Global Privacy Control signals require no change in how we treat your information.

Children

The Game is not directed to children under 13, and we do not knowingly collect personal information from them. Players under the age of majority need a parent’s or guardian’s agreement to play (see the Terms of Service); in Quebec, information about a minor under 14 is collected only with the consent of a person with parental authority. If you believe a child under 13 is using the Game, contact us and we will delete the child’s information.

Security

Information is encrypted in transit, access to production systems is restricted to people who need it, and we collect as little as we can. No system is perfectly secure. If a breach creates a real risk of significant harm to you, we will notify you and the relevant regulators as the law requires.

This website

agentmelon.co is a static website. It sets no cookies, runs no analytics or advertising scripts, embeds no third-party content and serves its own fonts. Our hosting provider processes your IP address and request details to deliver the site and protect it from abuse.

Changes

If we change this policy materially, we will announce it in the Game or on this site before the change takes effect and update the effective date above. The current version is always at this address.

Contact

Privacy Officer

Lunana Global Inc.
555 Burrard St., Vancouver, BC, V7X 1M8, Canada
hello@agentmelon.co